Traditionally business contracts have always been underpinned by a service level agreement (SLA), these agreements have always ensured that the service provider always delivers on certain key performance indicators e.g. uptime of service, response time, time to resolve etc. the nature of these contracts has always been about ensuring that the client does not terminate […]

Every leader knows that it is through people that the business can achieve its goals, inspiring a great vision gives the people a purpose to work towards. However, mounting up a large enough canvas with the vision spelt out by the office entrance that it can be seen by every employee is not enough. Leaders […]

The Oxford dictionary states that strategy is “A plan of action designed to achieve a long-term or overall aim”, in the context of business strategy many authors and leaders use different definitions but all basically indicating it is a plan that has to do with long-term goal attainment. For the purpose of this article, we […]